Admins can decide to enable the setting "Include Re-open Link on Work Order Completed Email" if they want requesters to be able to reopen a work order for any reason.
- In order to make this happen, they must enable that setting under Settings > Advanced > General > Work Order Workflow.
- See a list of related articles here: Work Orders from Creation to Completion
Then, after a Work Order is marked Completed, the requester who receives an email notification about it will be able to click "Work Order Not Complete?" This will reopen it.
Now, a new page opens for the requester to do the following:
- Enter a Reason to re-open the Work Order
- Click Re-Open
Once done, a confirmation page appears
Now, the original user who performed the work will see the Work Order on their Dashboard in three different grids:
All Work Orders In Progress
My Assigned Work Orders
My Work Not Accepted
When the original user who performed the work opens the Work Order, they can see that the status is Work Not Accepted and the Reject Reason