You can use the Public Work Order Request to provide Text-to-Work Order
Before reading further, please see the article Public Work Order Request: Email to learn how to setup
How To use Text-to-Work Order:
- Enter the email address from your Public Work Order Request into the "To:" field of a Text
- Add an image of the subject for the Work Order
- Enter a description of the request in the text field
After sending the text, the new Work Order appears on the Dashboard showing the phone number as the Requestor
The image that was attached in the Text appears in the Work Order
And the Requester receives reply texts for steps in the normal workflow including a hyperlink
When texting in a work order, your mobile carrier's server converts the text into an email and then forwards it to eSPACE so eSPACE can generate a work order. When the work order's status is updated, eSPACE sends it to your carrier as an email that they then convert back into a text message and forward to you.
Since this process relies on your mobile carrier to correctly pass the information back and forth, any issues with this process are outside of the scope of eSPACE development. Should there be a time that we are able to make a resolution on our side, we will take appropriate steps.