Customers using Event Scheduler have the ability to integrate their eSPACE account with certain third-party ChMS companies such as TouchPoint. This allows for all events to be created, edited, and deleted in eSPACE but then sync to TouchPoint who has built an integration to pull events from your Event Scheduler account into their system. Since this is a third-party integration, please make sure to contact TouchPoint for troubleshooting questions if events are not syncing correctly after you confirm that your TouchPoint credentials are correct in your eSPACE account.
- Different eSPACE Subscription Tiers include Different Features Including Integrations with TouchPoint
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Viewing Your Subscription Details
- Each eSPACE admin with access to Billing can view what subscription tier your organization currently has and everything that is included in their account under Settings > Other > Billing > Manage.
1. Setting Up the Integration in TouchPoint
- To learn more to set up this integration with Touch Point, please read the integration document on their website: HERE!
- For any and all questions as to how this integration works, issues with events not syncing over, what type of event data syncs, and for any feedback, please reach out to support at TouchPoint's support team.
2. Setting Up the Integration in eSPACE
- 1. Login to your eSPACE account
- 2. From the left side menu click ChMS Integrations
- 3. From available providers, choose TouchPoint and click Integrate Now.
- 4. Then enter the necessary information.
- 5. Events should start to sync about 15 min afterward and continue to sync every 15 minutes.