Departments are used to group individuals that can perform specific work against a number of service categories (ex: Property Mgmt., Building Services, etc.), based on their user permissions given and location(s) assigned.
By adding departments, you can assign any work order to a department and then any internal vendor assigned to that department can “Accept” the work order, which then becomes their “Assigned” work order to complete.
Admins, to add a Department(s), go to Settings>Advanced>Departments, and choose "Add New Department" (see below).
NOTE: If your org is using the condensed version, go to Settings>Basic>Departments and select "Add New Department".
You will be redirected to a new screen where you can add your department, associate one or multiple service categories (see below) and location(s) then SAVE. You can continue adding departments by repeating the process.
Finally, once you have added your departments, be sure to go to Settings>Basic>Users to give your desired users permission to the department(s).