Sections in this article:
- Overview
- Modifying Your Notifications
- Viewing Notifications In Your Account
- Viewing All Users' Notifications
- Email Notifications to Outside Contacts
- Notifications About Cancelled Events
Each user in eSPACE has the ability to customize their notification preferences! In their account, they can turn on or turn off any email notification they want. All users will see the same notification options, but not all notifications will apply to all users, because they are based on whether a person has a user, sub-admin, or admin account. As a default, all new users' accounts are set with all of the email notifications "On".
Overview
- Admins' notification preferences apply to all events, in all approval areas, submitted by all users.
- Sub-admins notification preferences apply to all events that they are the creator/owner of. They will have notifications about events that are created with items in one of their approval areas that needs approving.
- If an admin enables the settings below then they will also be notified when an item in their approval area is added or removed from an event or an internal form attached to an item in their approval area is edited.
- Users' notification preferences apply only to events they are the creator/owner of, unless they are also made an event editor of another person's event.
- Pre-approval and final approval notifications will only apply if an admin has enabled those extra layers of approval under Settings > Advanced >General > Event Creation. The pre and final-approval notifications are for when an admin (os sub-admin) has pre or final-approved your event.
Modifying Your Notifications
To change your notification preferences you can either click on your profile icon > Profile > "Notification Preferences" OR you can click on "My Notifications" > "Notification Preferences".
On the notification page you can view the notification preferences and select which email (or Mobile App) notifications you want to receive. Simply toggle each item (Email or Mobile Push) for the desired notification. The following is on this page:
- Name of Notification with explanation under
- Toggle On/Off for Emails as well as Toggle All On/Off at the top
- Toggle On/Off for Mobile Push as well as Toggle All On/Off at the top
- Save for saving your selections
- Admins will have more options than regular users.
- Learn more: Email Notifications for Deleting and Modifying Events
Viewing Notifications In Your Account
You have the ability to view all notifications sent specifically to you! This page shows all the eSPACE notifications that you can receive regardless if you have them enabled or not or if your email server is blocking them from making it to your inbox or not.
- If you have a notification enabled, see it on this history page, but do not see it in your inbox, then please reach out to support so they can see if your email server is blocking emails from eSPACE.
Simply click “My Notifications” on the left menu to view a list of all notifications that you have personally received. You can also view the details about the notification that was sent by clicking on “VIEW”.
- You can also filter and sort the notifications by any column header!
Viewing All Users' Notifications
As an Admin, there is a section under Settings > Advanced> Notifications that will allow you to view all notifications sent out of eSPACE for every user. This page will show all notifications regardless if users have them enabled or not and regardless if your email server is blocking them or not.
- If you or other users have a certain notification enabled, see it on this history page, but do not see it in your inbox, then please reach out to support so they can see if your email server is blocking emails from eSPACE.
This history page of all notifications is great to have especially if someone claims they did not receive a notification or if you want to review any notifications that were sent to other users. Simply click “VIEW” to actually view the details about the notification that was sent.
- You can also filter and sort the notifications by any column header!
Email Notifications to Outside Contacts
If you want non-eSPACE users to get an email notification when their event is approved, make sure to have that setting enabled under Settings > Advanced> General > Email Notifications.
- This is one of two email notifications that a non-eSPACE user/event contact can receive, the other being an email reminder. See the related article below for more.
Notifications About Cancelled Events
Although individual eSPACE users can enable a notification in their own account to receive a notification if their own event is canceled, admins can also add any email they would like to receive an email for any canceled event. This could include eSPACE users and/or non-eSPACE users and will apply to all events.
Related Articles:
- Related Event Notification Knowledge Base articles: