Work Order Priorities can be a way to organize work orders within each service category and department. Any user can sort the work orders by priority on their dashboard within each grid, as well in "All Work Orders" and in Reports. Users can also filter the work orders on the calendar by priority.
- While admins will be able to see all the work orders assigned to the same location as their user permissions, sub-admins and users will only see work orders if they are assigned to the same location, service category, and department as their user permissions.
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Each eSPACE account starts off with four default priorities, which an admin can rename if desired. It's also highly recommended that admins add definitions at the end of each priority level to help the end users better choose the appropriate priority level for their work order request.
Admins can go to Settings > Basic > Priorities to change, add, or delete priorities from the account. To add new priorities, add the name of the priority, priority bg. (background) color, priority text color and SAVE.
By default, you were provided 4 basic priorities as a starting point. They are Urgent, High, Medium, and Low. You can edit the name any of these by selecting the Edit button. You can also edit the bg. (background) color or the text color for each priority by selecting the drop down arrow in each column. Finally, you are able to rearrange the order these will appear when entering a work order by using the sort column to move priorities up or down. If you elect to remove one of these default priorities, simply select the Delete button.