Public Work Order Request: Form Setup | Allow Non-eSPACE Users to Request Work Orders

Admins have the ability to customize and expose one or more request forms, make them location specific and have people be able to submit a request without having to create them as a user in eSPACE.

• Requester Updates

  • The requesters who submit a work order by using the form will get email updates when the status of the work order changes, letting them know when a Work Order has been approved and closed.
  • When the email notification gets triggered depends on whether an admin has enabled "Default Require Approval after Completion for Work Orders" under Settings > Advanced > General > Work Order Creation.

• • • If the account has "Default Require Approval after Completion for Work Orders" enabled then once the person assigned to the work order (or admin or sub-admin who can manage work orders) marks it complete, then the work order will go to the admin's dashboard to the "All Completed Work Orders to be Reviewed". Once the admin updates the status of the work order to "Closed", then eSPACE will send an email notification to the person who submitted the work order letting them know that it was completed and closed.

• • • If the account does not have that setting enabled (one above), then once the person assigned to the work order (or an admin or sub-admin who can manage work orders) updates the status to "Complete", eSPACE will automatically update it to the "Closed" status as well, which will trigger the email to the person who submitted the work order via the public form so they know that the work order has been completed and closed.

• Option 2

  • Instead of an eternal form, you can have non-eSPACE users email in work orders: Public Work Order Request: Email Setup
    • Compare the available settings for the external form, email, and internal work order request (located under Settings/Advanced/General) to help decide which way someone should submit a work order request. EX: Typically staff members are given a regular user account in Work Order & Asset Management so they can log in on their desktop or mobile app to click "Add Work Order", while teachers & general occupants in the building fill out an external form or email in their work order request.

• Approving Process

  • As long as a work order is not automatically assigned to a user, department, or external vendor, then it will appear in the admin's "All New Work Orders" grid so they can approve/assign it.

How to Create a Public Work Order Form

• Click on Settings > Advanced > Public WO Request, then select Forms Setup. Note: Settings is only available for Admins.
• Click on +Create Work Order Request Form as shown below.

• Next, add a name for your form and choose your desired settings. Once you are done, be sure to select SAVE.
  
  • Locations: Since locations are the foundation of every eSPACE account, regardless if you have one-location more than one, you MUST choose at least one location OR leave the default to "ALL". 

• Then once set up, you can share the link with people or use the embed code to embed it to your website so that external users can easily request a work order.

  • When sharing the link with non-eSPACE users, make sure to share the full URL link, which you can see in your browser after you click on the shortened URL link below "Test Your Public WO Request Form Link..." (see screenshot below).

• Extra Option: QR Code
• • If you would like to provide accessibility to the form via a QR Code, you can do so by using any QR Code generator of your choosing.  Merely enter the Public WO Request Form Link as the URL within the generator. 
    • This is outside of eSpace and you can utilize the help for the QR Code generator selected for any questions.  

Non-eSPACE Users Submitting a Work Order

• When people request a work order, using the form, this is what it will look like, based on your settings selected.

  
• Once the work order request is submitted, they will get this message. The requester can also view their submitted work orders and check the status of their submitted work orders (see below).

• The new work order request will show on your dashboard, based on your organization's settings and user permissions given.
  • If the work order is automatically assigned to a user, department, or external vendor based on a Routing Rule, then the work order will be automatically approved and appear in that user's or department's grid on their Dashboard(s). The user or users with access to that same department will also get an email notification about a new work order as long as they have the right email notifications enabled and they can sign into their eSPACE account to see all the details of the work order.
  • For example, if a work order is automatically assigned to a user based on the service category chosen and then it will appear on that user's Dashboard in the "My Assigned Work Orders". At the same time, it will appear on an admin's Dashboard in the "All Work Orders in Progress" grid as well as the "Non-Completed Work Orders" grid.

• Users can expand the work order to see additional details of the work order or they can click on the work order and review the information on the different tabs of the work order.

On the Admin dashboard grids, there is an icon to show which Work Orders were submitted using the public form. While regular users won't see this icon on work orders, it is helpful for admins to see since they are in charge of managing all work orders.

The requesters who submit a work order by using the form will get email updates when the status of the work order changes to the "Close Status" (read more at the beginning of this article), letting them know when a Work Order has been approved and closed.