To manage one or more of your Pelican Wireless or EnTOUCH thermostats strictly in your Pelican account or COOLSPACE portal (for EnTOUCH stats) you can go to FACILITeSPACE > HVAC > Pelican Stats or EnTOUCH Stats and click "Take Offline" for any thermostats. Once you do, eSPACE will no longer send schedules to that thermostat so you can fully manage it outside of eSPACE.
This is helpful if you have a thermostat that is offline and don't want to push schedules to it until it is back online. In addition, any offline stats in your COOLSPACE portal (for EnTOUCH stats) will be ignored during the nightly job that resets the stats schedules.
- For help with troubleshooting thermostat connectivity, make sure to reach out to Pelican Wireless or EnTOUCH directly.
- Pelican: support@pelicanwireless.com
888-512-0490 - EnTOUCH: support@entouchcontrols.com
1-877-755-1609
Once the thermostats is back online, to resume schedules by eSPACE simply click the "Bring Online" button:
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