March 2023
New Features
- User List now includes Location and Approval Areas - see below
- Drop down link for COMMUNITeSPACE added to the help menu
- For Bundled Clients: When updating the Configuration or Setup Note of an Item within an event that has a Work Order, you will now receive the following message:
Go to the following article for further details: Event Scheduler Integration to Work Order & Asset Management: Adding a Work Order within an Event
Fixes
- Expanded Service Priority description to save if up to 50 characters long
- "My Work Orders" was not visible on the Mobile App for Portal Users
- Removed hover text on new COMMUNITeSPACE drop down
Updates
- Login page design improvements
- LifeCycle Calculator is Read Only with ability to export to Excel for organizations unless they have an active Module of Work Order & Asset Management, Event Scheduler, or both
February 2023
Fixes
- After first payment, user was logged out if not a bundled client using Work Order & Asset Management only
- On Mobile App, fixed selecting Help from sidebar
January 2023
New Features
- On Billing Page, green box at bottom corner is clearer on billing charges and changes
- Added "Requested On" column to the New Work Orders grid on the Dashboard:
Updates
- Tasks with Estimated Time will now translate over to Maintenance [PM] resulting in generated Work Orders with visibility and tracking
December 2022
Update
- Made the Setup Tab visible on the Mobile App for Work Orders tied to Events
November 2022
New Features
October 2022
Updates
- Added SSO Setting
Bug Fixes
- "Retired" Equipment and Billing Contact Change Notifications sent to "Deactivated" Users
August 2022
New Features
Bug Fixes
- Locations were not being limited when creating WO from Vehicle/Equipment Scan
July 2022
New Features
March 2022
New Features
- Introducing eSPACE Mobile App 2022!!
January 2022
New Features
- Deactivated Users and Export User Data with these new features!
December 2021
New Features
November 2021
New Features
- Now an Admin can manually UNLOCK a user account - see the Locked Account article!
October 2021
FYI:
August 2021
New Features
- Internal eSPACE PDF Viewer
- Hide or Require the Requested Completion Date field on Add Work Order form - See How!
July 2021
New Features
- Maintenance [PM] Frequency Options
May 2021
New Features
- Check out this new Prompt for skipping Completed Work Order status!
- You can now change Location on New Work Orders!
- What do I do when I have a Locked Account?
March 2021
New Features
- Check out the new Analytics for Work Order Management!
- What are the Key Metrics?
- You can Create & Save Custom Views of your Analytics!
- Add a Clickable Link to the Description field of a Work Order!
January 2021
New Features
- Now you can Save Time/Labor for a Task to the Costs Tab
December 2020
New Features
- Create a Work Order right from the Equipment Page - Click Here to see how!
November 2020
New Features
- You can now setup each user to utilize a more secure password with Force Password!
- Now you can automatically assign Work Orders using Routing Rules!
October 2020
New Features
- Automatically Close Work Orders in Work Order Management
- Asset & Inventory Management:
- You can now Scan Barcodes from your Desktop
- Two additional columns have been added (Unit $, Total $) within the "Inventory Request has been Completed" notification. The notification also includes the Total Inventory Amount!
- Search and Sort Work Orders when using a Mobile Device!
- When using Asset and Inventory Management, you now have the ability to print equipment and inventory barcodes!
September 2020
New Features
- New and Improved Calendar for Work Order Management!
August 2020
New Features
- You can now Reopen a Work Order from email!
July 2020
New Features
- You can now select Inventory Items and Equipment to form an Inventory Group!
- Use Scheduled Reports to be notified by email to run a Report!
JUNE 2020
New Features
- Simple Dates feature for Reports!
- Use the Public Work Order Request to provide Text-to-Work Order!
MARCH 2020
New Features
- Now you can specify how many days prior to Requested Completion Date for Scheduled Maintenance [PM] - Click HERE to see how!
- See the Reorganized General Settings Page! Click HERE!
- Show Thumbnail and Default Images for your Equipment & Inventory! Click HERE to see how!
- Automatically set the Requested Completion Date for Work Orders! Click HERE to see how!
- Set a Default Sort/Filter for All Work Orders! Click HERE to see how!
- Delete Equipment in Bulk - See how by clicking HERE!
FEBRUARY 2020
New Features
- Introducing Asset and Inventory Management - An exciting new feature that allows organizations to track and manage their equipment and inventory better than ever! Read the Article! OR Watch the Video!
- Admins now have the ability to transfer work orders and scheduled maintenance! Click here to see how!
DECEMBER 2019
New Features
- Introducing the NEW eSPACE Homepage! Now users will login and be brought to the new Homepage where they can create a work order or create an event quickly and easily.
- We've added a new setting called Assign Work Order to Selected Department in both Settings>Advanced>General and within Settings>Advanced>Public Work Order Request>Form Setup! If you have departments exposed and this setting selected, once that work order is submitted with department selected, it will automatically get assigned to that department and be marked as approved.
NOVEMBER 2019
New Features
- Admins have the ability to now add user defined fields and make them required when adding to a new work order request!
OCTOBER 2019
New Features
- You can add attachments to any invoice!
- Better Ordering of Tasks within a Group of Tasks and Work Order
- Ability to Make Service Categories Location(s) Specific
- Ability to Make Departments Location(s) Specific
- Ability to Filter the Calendar
- Better Sorting of Work Orders on Calendar
- Ability to Select and Delete Tasks in Bulk
- Work Order Request: Ability to Hide Requested Completion Date for Portal Users and/or Internal Users
SEPTEMBER 2019
New Features
- If you are a bundled client, using the Event Scheduler and Work Order Management modules, and have the setting option enabled to Allow Work Orders to be Created from Events, you can request a work order within any event. Now there is an All Event Work Orders grid that shows on the Work Order Management dashboard for these requests.
- Better deletion of work orders! You can now delete a work order within any status of the work order!
- New setting added called Automatically Complete Work Order Upon Completion of Final Task. When selected, if a work order is added with tasks, once the final task has been marked as "Complete", the work order will automatically go to a completed status and show under the "All Completed Work to be Reviewed" grid.
AUGUST 2019
New Features
- New setting added to warn you when your equipment warranty period is getting ready to expire. Within "Equipment" you will see the equipment name and Warranty Exp - Parts date highlighted in red. Another place you will see the warning is when you add a piece of equipment to a work order!
- We now send an email notification to the Work Order requester when the new work order request has been received.
- Any internal user that has been given the ability to perform the duties of a work order now has the ability to track/manage their time within a work order!
JULY 2019
New Features
- When adding new items to "Inventory Items", you will notice 3 new additional fields (Item #, Aisle, and Bin) that will help you identify the item # and where the item is located. To learn more, HERE is an article that will assist you with adding and managing your inventory!
MAY 2019
New Features
- You can now communicate with other internal users and external users within a work order by using Conversations that can be streamlined and logged (mobile app too)!
JANUARY 2019
New Features
- Spaces can now be set to be in a customized order! Admins can now click the "Drag and Drop" button and order their Spaces as they desire. As a note, items default to alpha order. Once the items are re-arranged, they will be automatically saved in that order anywhere they are viewed at in eSPACE.
DECEMBER 2018
New Features
- "Day of the Week" has been added to the Report Builder! So, now when you choose a date range that is at least 1 week long, you will be able to see and choose from the following:
- Admins now have the ability to edit a Maintenance [PM] location and copy any PM!
NOVEMBER 2018
New Features
- We've added "Manufacturer" field to the Equipment list!
- Admins, if your users are not getting their initial passwords, or have trouble resetting their password, you now have the option to reset a user's password for them!
October 2018
New Features
- On the Form Setup for Public Event Requests, Admins can now HIDE the requested completion date OR make the requested completion date required!
- Portal users can now view the details of their submitted work orders!
August 2018
New Features
- Admins can now add External Vendor contacts without being required to add an email. However, please note that if you enter an External Vendor contact with no email, they will not have access to the Vendor Portal. To learn more about adding External Vendors, go HERE.
JULY 2018
New Features
- If you are a bundled user (using the Event Scheduler and Work Order Management modules), Admins only have the ability to add a closure to a work order! To learn more about this feature, go HERE!
- Users within Work Order Management can use "Space Availability" to quickly find a space that is available for work. To get started, go to Work Orders> Space Availability.
JUNE 2018
New Features
- We added some mobile APP updates that include the following:
> Added a My Assigned Tasks button on the main dashboard.
> Corrected the "Add Task" button on iOS devices when inside a work order.
NOTE: To get the new features, make sure you update the app on your mobile phones. The correct version should be v.2.0.6.
- Now Admins have the option to "Skip" a scheduled Preventive Maintenance occurrence as desired!
- New "Drag and Drop" button to order your spaces!
MAY 2018
New Features
- We have made some changes to the dashboard! On the top right of your dashboard, you will see "My Modules", where you can select from the drop-down menu to get to any modules that you have subscribed to quickly. You can now reach out to support by clicking the "Help" drop-down menu and then "Support". You will also find other options within "Help" (see below). The person icon drop-down menu, contains your personal information such as profile, notification preferences, and billing information (if billing contact). You can also sign out here.
- New Condensed Navigation Mode setting - This setting gives your dashboard/sidebar a much cleaner look. This optional setting can be selected for your facility by going to Settings>Advanced>General>Optional Settings, then scroll down to the bottom of page, check the following (see attached) and SAVE.
- Added setting to "Add Work Order" and "Add Maintenance [PM]" to allow for auto close of a work order (includes PM) if the setting is not checked and once the work has been completed. Note: The setting is checked by default.
- Added last modified date and last modified by within Work Orders>"All Work Orders" and "All Work Orders in Progress" grids.
APRIL 2018
New Features
- Added the Comments/Attachment icons on "All Work Orders".
- Removed the comment limitation of 255 characters.
- Added timestamp to the History tab of work order that also shows the organization's local time, based on timezone.
- Added an "Add Equipment" button to the top of the public equipment page, if Admin.
- Improved the editing of External Vendors and Vendor Contacts
- New "On-Hold Work Orders" grid added!
- Added manufacturer to add/edit equipment and equipment grid (Settings>Basic>Equipment).
- Increased the max field Serial # of 25 to 100.
- Updated work order history records to log history on assigning / approving from dashboard.
- We now show thumbnail images on the Work Order Management attachments grid for any picture that you add as an attachment.
MARCH 2018
New Features
- Admins can now setup inbound emails addresses to process work orders! To get started, go to Settings->Advanced->Public Work Order Request->Email Setup, located on the left navigation menu. Then click the blue "Setup New Email" button. Please note that you can setup as many different emails as you like to segregate the requests. You also have the ability to route these request to certain users or departments. This allows quick auto-assignment based on the email you have setup. Enjoy!
- Now, all users have full control over all email notifications sent from eSPACE. Pick and choose the notifications you want to receive... and cut off the ones you don't. To learn more about this, go HERE.
- Added ability to "Export to Excel" current inventory.
FEBRUARY 2018
New Features
We are excited to announce that we just added the ability for you to create a "Task Library" & "Task Groups". Not only that, you now can ASSIGN tasks to other users!
This allows you to:
- Save off those repetitive tasks that you continue to type over and over.
- Create a group of related tasks that you can now add to a Work Order or Preventative Maintenance item.
- Delegate tasks to others in a Work Order or PM.
JANUARY 2018
Updates for Current Features
- For Scheduled Work Orders (PM's), the next scheduled date will be based on the last completed date.
- Added option to select custom dates when adding scheduled maintenance (PM's).
- You now can see a grid with work orders associated to scheduled maintenance.
DECEMBER 2017
New Features
- Form Builder - Admins can now create multiple forms within the Form Builder, then attach one or multiple forms to any service category, and make it required! To learn more, go HERE!
Updates for Current Features
- Bundled Client users that have access to the Event Scheduler now have the ability to add and view comments within a work order. However, an Admin must first enable this setting. To learn more, go HERE!
November 2017
New Features - Stay Tuned!
Updates for Current Features - Stay Tuned!
Additional Comments
We truly value the voice of our clients! With that said, please be sure to add your suggestions/ideas to Post Idea, located on the top of your dashboard. It is your ideas that drive development. Thank you!
OCTOBER 2017
Updates for Current Features
- Updated the mobile APP to better handle spaces.
Additional Comments
We truly value the voice of our clients! With that said, please be sure to add your suggestions/ideas to Post Idea, located on the top of your dashboard. It is your ideas that drive development. Thank you!
SEPTEMBER 2017
New Features
- Now you can restrict Sub-Admins to their assigned service categories! Go to Settings>Users and choose a Sub-Admin(s), click the green edit button that is located to the right of their role, click User Access Permissions, find "Manage Work Orders" and check the box within, "Restrict work orders based on assigned Service Categories", then SAVE.
Updates for Current Features
- Ability to delete one or multiple saved reports.
- Updated Work Order Management Mobile APP to better handle Spaces.
Additional Comments
We truly value the voice of our clients! With that said, please be sure to add your suggestions/ideas to Post Idea, located on the top of your dashboard. It is your ideas that drive development. Thank you!
AUGUST 2017
New Features
Updates for Current Features
- Now when assigning Work Orders, only users that are assigned to the Location of the Work Order will appear in the Internal User drop-down list.
- We have enhanced the Department functionality: 1. Departments that do not have the assigned Location or Service category will no longer show up when assigning work orders. Example: Your organization has an IT department at Location A, but does not have one at Location B. Since you do not have any users from Location B assigned to the IT Dept, when a work order is created at Location B, the IT Dept will no longer be an option in Departments when assigning a work order at Location B. 2. Users not assigned to a Service Category that the Department services will no longer get the email or see it in their dashboard. Example: Your organization has a Maintenance Department. You have 5 employees in that dept, but only 2 of them are qualified to handle HVAC issues. They would be assigned the HVAC service category in user setup. Now when a work order is created and assigned the HVAC service category, only the two employees in the department assigned to do HVAC work will see the work order on their dashboard. In addition, only those two will get emailed that a new work order has been assigned. 3. Users not assigned to a Location that the Department services will no longer get the email or see it in their dashboard. Example: Your organization has an IT Department at Loc A and Loc B. If a work order comes in at Loc A that gets assigned to the IT Dept, only the users assigned to the IT Dept that have the LOC A permission will be alerted by email and will see it on their dashboard. This basically allows you to have the same Department at multiple locations without everyone getting the work orders that do not apply to their specific assigned location.
JULY 2017
New Features
- Free Facility Evaluator (Admins) - another effective tool that will provide you with a snapshot of some key indicators associated with your facility operational costs.
Additional Comments
We truly value the voice of our clients! With that said, please be sure to add your suggestions/ideas to Post Idea, located on the top of your dashboard. It is your ideas that drive development. Thank you!
JUNE 2017
New Features
Add ability to import Work Orders and Scheduled Preventive Maintenance via the new Work Order Management Importer.
- To import work orders, go to Work Orders>All Work Orders, located on the sidebar of your dashboard, and then select the following:
- To import Scheduled Preventive Maintenance, go to Maintenance [PM]>List Maintenance [PM], located on the left sidebar of your dashboard, and then select the following:
Updates for Current Features
- Life Cycle Calculator is now FREE for all tiers!
- You can now add multiple service categories to equipment.
- Additional font selections available within the public event request form
- Added ability to view reports in portrait mode, instead of just landscape mode.
- Internal users can now add comments and tasks to a work order!
Additional Comments
We truly value the voice of our clients! With that said, please be sure to add your suggestions/ideas to Post Idea, located on the top of your dashboard. It is your ideas that drive development. Thank you!
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