Event | Canceling an Event or Schedule on an Event

Any event owner, event editor or Admin on the account can cancel an 1. entire event, 2. a single or multiple occurrences or 3. schedule(s) on an event within the eSPACE Event Scheduler!

• Each individual eSPACE (user, sub-admins, and admins) can manage notifications for their own eSPACE account under their profile icon > My Notifications > Notification Preferences including notifications for Canceled Events, Canceled Occurrences and Canceled Schedules.
• Related articles:
  •  Notification Preferences in Event Scheduler
  • Modifying Item Notes on the Setup tab of Events and Notifications
  • Event Reminders About Upcoming Events       
  • How to Find and Restore Canceled Events and Deleted Events

To learn who gets notified when an event, occurrence, or scheduel gets canceled read: Event | Who Gets Notified About a Canceled Event, Occurrence or Schedule

1. Cancel Entire Event

• Go to the event "Details" page of the event and select the orange "Cancel" button (see below).

•  Enter your reason for canceling and select "Yes".

• The event will then be removed from your dashboard. To view the canceled event, go to Events, located on the left sidebar of your dashboard, then Event Actions and Canceled Events. You will see all of your canceled events here (see below).
  • Once an event is canceled, only an admin can restore it, learn more here: How to Find and Restore Canceled Events and Deleted Events

• Internal Calendar: By default, canceled event occurrence(s) are NOT displayed on the internal calendar. If you want all canceled event occurrence(s) to show on your calendar, an Admin must go to Advanced>General>Optional Settings, check the box shown below and SAVE.

• If the setting is enabled in your Settings > Advanced > General > Display Features, then the canceled event will show on your internal calendar, white, crossed out with the label "Canceled". This will apply to all users in your organization's eSPACE account.

2. Cancel a Schedule for an Event

• To cancel a schedule, go to the Schedules tab of the event and select the Cancel button to the right of the desired schedule.

• Enter your reason for canceling and select "Yes".

•  Schedule with one or multiple occurrences will now show canceled.

•  The event history will reflect the canceled schedule.

• Internal Calendar - By default, canceled event occurrence(s) are NOT displayed on the internal calendar. If you want all canceled event occurrence(s) to show on your calendar, an Admin must go to Settings>Advanced>General>Display Features, check the box for the setting shown below and SAVE.

 

• Notification: An email notification will be sent to all users & contacts associated with the event with the schedule that was canceled.