At any point, an admin can delete a user from your organization's eSPACE account. When they do, they will be able/required to transfer any work orders assigned to that user to another user still in the eSPACE account.
- Transferring events to another user is a requirement when deleting a user.
Admins can do so by going to Settings > Basic > Users, then go to the right of the person's name and select the red trash can as shown below.
When deleting a user, admins will be required to choose another user to assign work orders to so that any work orders associated to the old user will then be transferred to the New Event Owner. Once the admin selects a new event owner, they can select Delete.
- Regardless if the user has work orders assigned to them, the admin must choose someone as a replacement in order to be able to delete the user.
- They can also choose to transfer the work orders to a department instead of a user.
- For Bundles accounts, the admin will be required to choose a new event owner and a new person for the work orders to be assigned to.
- If you are a bundled client, using both the Event Scheduler and Work Order modules, and the user has access in both modules, you will still be required to choose the new event owner, even if the user is being deleted from within the Work Order Management module.
Once deleted, the user will no longer be able to log in to your organization!