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COOLSPACE: Entouch Integration

Updated

How to integrate your EnTOUCH thermostats with eSPACE

 

Although we no longer promote or sell EnTOUCH thermostats, if your facility already has EnTOUCH thermostats installed, here is the guide of how we can integrate with them.

Like all thermostat integrations, eSPACE only pushes occupied heating and cooling set points during events as an override. You can still continue to enter schedules in your EnTOUCH thermostats, as well as unoccupied setpoints.

 

Prerequisites

  • Thermostats must be physically installed and connected to the internet. 
  • You must add COOLSPACE to your eSPACE subscription. Once you do, please email support at support@smartchurchsolutions.com advising them to configure your COOLSPACE account for EnTOUCH thermostats. Your eSPACE subscription will also need to include Event Scheduler since approved events in Event Scheduler are what schedule the thermostats.
  • We will then add the main admin to the EnTOUCH portal, which is managed by EnTOUCH. Once we do, you will be able to access your EnTOUCH thermostats from your FACILITeSPACE under HVAC > Portal. 
    • (To add additional users to the portal, please read on. To switch the EnTOUCH thermostat account to be under someone else, please contact EnTOUCH support)

 

DISCOVERING & MAPPING THERMOSTATS in FACILITeSPACE

  1. After EnTOUCH has been added to your subscription and you have had support configure your account on the backend for the integration, log into your eSPACE account and click on My Modules and select FACILITeSPACE. 
    • Only the admin with billing access that initially added COOLSPACE to the subscription will be granted immediate access to FACILITeSPACE, but they can give access to other admins. 

 

  1. Navigate to HVAC > EnTOUCH Stats in the left side menu bar.

 

  1. On this page is where you can program your default occupied heating and cooling temperatures for the thermostats. These will be the occupied set points during events that are pushed from eSPACE. Once an event ends, the thermostat will return to whatever set points and settings are programmed within the thermostat itself. Consequently, all unoccupied set points will need to be set within the EnTOUCH thermostats themselves. 
    • You can also decide to add a specific occupied cooling and heating set point for individual thermostats, which will ignore what you set as the default ones.

  1. Then click “Start Discovery Process''. eSPACE will then load in all the thermostats that you have connected to your EnTOUCH account online.

 

  1. After all the thermostats load in on the page, click “Edit Spaces” for each thermostat and assign the correct corresponding spaces in eSPACE to that thermostat. If a thermostat controls temperature in more than one space, then make sure to assign all those spaces to that one thermostat.

 

Setting Temperature at the Thermostat Level 

  1. To schedule individual thermostats at different temperatures, click “Edit” for any thermostat and then in the pop-up box put in the occupied temperatures that you want. 

 

  1. In the pop-up box, you can also enter a number for minutes of ramp-up time. Ramp-up minutes will then have eSPACE send a schedule to the thermostats to turn on X minutes before the setup and start time of an event.

 

 

Unoccupied Setpoints

1. In order to set or change the unoccupied set points for all of your EnTOUCH thermostats, use the "Edit Site Schedule" opinion on the HVAC Control page.

 

2. The schedule and set points that initially appear on the "Edit Site Schedule" page is the default schedule for all EnTOUCH accounts. Therefore, once you change the schedule and set points for all your thermostats, this is not the page to see or verify those changes. 

To change the schedule and/or set points for one or all thermostats select to edit one of the days of the week.

3. Then adjust the times and unoccupied temperatures to be what you want for the thermostat(s).

4. Once you select the times, temperatures, occupancy status, and days that you want, click "Apply".

 

5. Select "Continue".

6. Select all the thermostats you want the schedule and unoccupied setpoints to apply to, type in a reason for the change, and then click "Save".

 

Checking the Internal Schedule & Set Points

 To see those changes or to see the current unoccupied set points and internal schedule in your thermostats, click the orange and white calendar icon next to each thermostat.

 

Checking the Schedules Pushed from eSPACE

Click the white and blue calendar icon next to each thermostat to see the schedules/events pushed to that thermostat fro eSPACE. Keep in mind that only fully approved events are pushed in the API calls to EnTOUCH.

 

 

Adding Other EnTOUCH Users

  1. In order to add additional users to the EnTOUCH portal to access the thermostats navigate to your EnTOUCH thermostat account and click on Enterprise. 
    • Click “Add Enterprise User” and start by giving them access to one location. 
    • Then under Facility Group Access individually give the user access to each campus and specific features at each campus.



NOTE: 

  • eSPACE controls your global schedule (which are set by the customer under FACILITeSPACE/HVAC/EnTOUCH Stats). You can still make changes to your EnTOUCH thermostats in your EnTOUCH account online, but once you assign thermostat(s) to a space(s) in FACILITeSPACE, the schedule from eSPACE will over-right any schedules made in EnTnTOUCH. 
  • If you physically override a thermostat (in person or in the EnTOUCH thermostat account online), the schedules from eSPACE will not kick in until the next event. This does NOT apply to the activation of the thermostat via the Motion Sensor. 

 

Support Contacts

 

For any questions about settings in your eSPACE Event Scheduler or FACILITeSPACE module, setting up the integration so your eSPACE account connects to your EnTOUCH thermostat or questions about verifying if eSPACE is sending schedules to your thermostats, please contact support@coolsolutionsgroup.com.

  • You can also see the API calls that eSPACE is sending to your EnTOUCH thermostats in your FACILITeSPACE account when you expand a thermostat with icon to the left of the thermostat name.

 

For any questions about the thermostats themselves, troubleshooting why the thermostats aren’t following the schedules sent from eSPACE in the API, connecting to WiFi, programming thermostats based on equipment needs, or switching the main admin on the account please contact support@entouchcontrols.com or info@entouchcontrols.com or call 1.800.820.3511

 

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