All customers, regardless of what level of customer service on their subscription, can reach out to support anytime by either clicking on Help > Support in their eSPACE account OR by emailing support@smartchruchsolutions.com. Each time you reach out to support your request will be turned into a ticket which will be assigned to an agent who will respond back to you during business hours.
Like many subscription-based companies, we offer 2 different customer care levels.
Basic Customer Care: This level is available at no additional charge and provides support by tickets/emails only within 1 business day in the order that all Basic Customer Care tickets are received. See more of the benefits in the screenshot below.
Plus Customer Care: This level is available at an additional monthly cost and provides support by tickets/emails, phone calls, and live chat during business hours within 2 business hours in the order that all Plus Customer Care tickets are received. See more of the benefits in the screenshot below.
- Rather than keep you on hold, all incoming calls are converted into voicemail tickets and assigned to an agent who will get back to you within 2 business hours as long as you give your name and the name of eSPACE account you are calling in about.
To switch your Customer Care level, an admin with access to the billing page in eSPACE can go to Settings > Other > Billing > Manage. Simply click on the plan that works best for your organization, agree to the terms and conditions, then choose the "Update Subscription" button! New and current subscribers can update their customer care plan at any time. If you have any questions, please reach out to support!